Business Analyst Laboratory Informatics

Job profile

As business analyst laboratory informatics you will work within the Corporate Application Services team (CAS). The CAS department is responsible for the proper functioning and continuous improvement of all corporate business applications within Synthon. The laboratory Informatics domain covers both R&D and QC processes and consists currently of multiple applications such as LIMS and ELN. As the Synthon organization continually develops and new processes are being introduced, we expect further growth in this Lab domain in the coming years.

Key responsibilities

As business analyst laboratory informatics, you proactively identify, assess and document business requirements, recommend business priorities and advise on options, potential risks and costs. You explore possible solutions, check whether any are already being used within the company, and if not, whether new solutions are feasible. Subsequently you analyze the impact of proposed solution across the business and develop use cases to explain/demonstrate business requirements/specifications to the various stakeholders. Furthermore, your tasks will include organizing workshops, providing test scenarios, training and supporting business process experts.

You will serve as liaison between the internal customer, the external supplier and the Information Services department to manage changes according to the applicable guidelines set for the pharmaceutical industry. The position requires occasional trips to our affiliates in Europe and Latin America. The QC department has developed a paperless lab strategy and as business analyst laboratory informatics you will play a crucial role in the realization of this strategy with the introduction of LES.

You will report tot the vice president Infromaton Services.

Our offer

We offer our employees a working environment in which trust, pride and joy play an important role and as such, we have been acknowledged as a Great Place to Work® in 2017 and 2019.  We understand our economic, social and environmental impact on the wider world. We care - for each other, for partners, for patients and for society at large. We support various educational initiatives and actively contribute to charitable causes and to the development of the communities worldwide to which we belong.

More specifically, we offer our employees:

  • A professional, yet pleasant and informal working environment with short communication lines, focus on cooperation and appreciation of initiatives
  • Competitive remuneration
  • Good working conditions with attention to ergonomic support
  • A keen eye on work/life balance, with the option to work partly from home.

Your profile

Your letter of motivation and CV should show that you have:

  • At least a bachelor’s degree in (Applied) Computer Science or Business Management
  • A minimum of 7 years of relevant work experience in business process reengineering and business modelling concepts, business systems development and analysis (experience in the pharmaceutical or related industry is strongly desired)
  • Proven in-depth knowledge of laboratory informatics systems like LIMS and ELN
  • Thorough knowledge of managing complex projects
  • Experience with computer system validation is a strong advantage
  • An excellent command of the English language (both speaking and writing)


In interviews, you will be able to demonstrate that:

You can easily translate customer requirements into tangible results and have proven experience as a project manager. You are able to quickly build and maintain relationships with your colleagues, our internal customers and external suppliers. You have strong analytical, communication and problem-solving skills. You are able to look at things from a process perspective. You are also results-oriented, proactive and able to coordinate groups of stakeholders and activities independently. Finally, you are flexible and still eager to learn.


Application and important dates

If you are interested in this fulltime (36 - 40 hours per week) position and you would like to join our company, we look forward to your application. You can apply via our website


For further information, please contact René Iriks vice president Information Services, at tel. +31(0)24 37 27 700.

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